Terms of Service

1. Acceptance

By creating an account, clicking “I agree,” or otherwise accessing or using the Sightlabs service, you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and references to “you” mean that entity.

If you do not agree to these Terms, do not use the service. These Terms, together with the Privacy Policy, the Data Processing Addendum (“DPA”), and any applicable order form, constitute the entire agreement between you and Sightlabs Inc. (“Sightlabs”, “we”, or “us”).

2. Eligibility and Account

2.1 Eligibility

The service is intended for business use only. You must be at least 18 years old and have legal capacity to enter into contracts. You must be authorised to act on behalf of any organisation you represent.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at privacy@sightlabs.com if you suspect unauthorised access. We are not liable for losses resulting from unauthorised use of your account credentials.

2.3 Account Accuracy

You agree to provide accurate, current, and complete information when creating your account and to keep it updated throughout your subscription.

3. Service Description

Sightlabs provides a brand, influencer, and keyword mention tracking service. The service aggregates publicly accessible information from third-party platforms including Reddit, X (formerly Twitter), LinkedIn, YouTube, and Google News, as well as outputs from large language model (LLM) services including ChatGPT and Perplexity. Aggregated content is processed by an enterprise LLM API provider to generate sentiment scores and action-item extractions, which are presented in the Sightlabs dashboard.

Third-party content aggregated by the service remains the property of its respective authors and platforms. Sightlabs does not claim ownership of such content. Sightlabs's ability to access particular third-party platforms may change at any time due to platform policy changes, legal orders, or technical restrictions, and Sightlabs does not guarantee continued access to any specific data source.

4. Acceptable Use

4.1 Permitted Use

You may use the service for internal business purposes, including brand monitoring, competitive intelligence, public sentiment analysis, and communications research, subject to these Terms.

4.2 Prohibited Conduct

The following uses are strictly prohibited. Violation may result in immediate termination without notice (see Section 8.2).

• Monitoring private individuals without authorisation. You must have a legitimate business purpose to query any name. You may not use the service to monitor, track, or build profiles on private individuals for the purposes of harassment, stalking, doxxing, or surveillance.
• Monitoring identifiable individuals in protected categories without a documented lawful basis. This includes targeting political activists, religious groups, union organisers, journalists, or other protected categories where doing so would constitute discriminatory or unlawful profiling under applicable law.
• Reselling or redistributing raw data. You may not resell, sublicense, redistribute, or provide third parties with raw scraped data obtained via the service without our prior written consent.
• Training competing AI models. You may not use service output to train, fine-tune, or evaluate machine learning or AI models that compete with Sightlabs, without our prior written consent.
• Circumventing platform controls. You may not use the service in a manner that knowingly circumvents or attempts to circumvent platform rate limits, access controls, or authentication systems of third-party platforms.
• Monitoring minors. You may not query terms known to be exclusively associated with individuals under 18 for the purpose of monitoring minors.
• Automated decisions about individuals. You may not use service output as the sole basis for automated decisions that produce legal or similarly significant effects on identifiable individuals, without implementing human review and complying with applicable automated decision-making laws.
• Violation of applicable law. You may not use the service in violation of any applicable local, national, or international law or regulation, including data protection and privacy laws.

You acknowledge that Sightlabs's ability to monitor certain platforms may be limited or discontinued based on third-party platform policy changes.

5. Intellectual Property

5.1 Sightlabs IP

The Sightlabs platform, user interface, software, algorithms, scoring methodology, trade names, and all related materials are the exclusive intellectual property of Sightlabs or its licensors. These Terms do not transfer any ownership interest in Sightlabs IP to you.

5.2 Customer Content

Search queries, keyword configurations, custom lists, and other content you submit to the service (“Customer Content”) remain your property. You grant Sightlabs a limited, non-exclusive licence to process and display Customer Content solely for the purpose of delivering the service to you.

5.3 Third-Party Scraped Content

Content scraped or aggregated from third-party platforms is owned by its respective authors and platforms. Sightlabs does not claim ownership of third-party content. Sightlabs does not warrant that aggregating, indexing, or processing any particular platform's content is permissible under that platform's terms of service. Our aggregation may be subject to copyright, database rights, or contractual restrictions that change over time.

We are not liable for content inaccessibility, removal of data sources, or claims arising from third-party platform policy changes or legal orders affecting our ability to access platform content.

6. License Grant

Subject to your compliance with these Terms and timely payment of applicable fees, Sightlabs grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable licence to access and use the service during your subscription term for your internal business purposes, in accordance with the number of seats or usage limits in your subscription tier.

You may not: reverse engineer, decompile, or disassemble the platform; copy or create derivative works of the platform or its software; remove proprietary notices; or access the service in order to build a competing product or service.

7. Billing, Taxes, and Refunds

7.1 Merchant of Record

Billing for the service is handled by Polar Software, Inc. (“Polar.sh”) acting as merchant of record. When you purchase a subscription, your legal counterparty for the transaction is Polar.sh, not Sightlabs directly. Tax invoices are issued by Polar.sh. By purchasing, you also agree to Polar.sh's buyer terms, available at polar.sh/legal/checkout-buyer-terms.

7.2 Taxes

Polar.sh collects and remits applicable VAT, GST, and sales tax on transactions where required by law. The prices displayed may or may not include tax depending on your jurisdiction; Polar.sh will calculate and display applicable taxes before purchase confirmation.

7.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual, as selected) unless cancelled before the renewal date. You authorise the recurring charge to the payment method on file with Polar.sh.

7.4 Price Changes

We will provide at least 30 days advance written notice before any price increase takes effect. Continued use of the service after the effective date of a price change constitutes acceptance.

7.5 Refunds

EU and UK consumers. If you are a natural person purchasing for non-commercial purposes and you are located in the EU or UK, you have a statutory right of withdrawal within 14 days of purchase under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013. To exercise this right, contact privacy@sightlabs.com within 14 days of your purchase date.

All other customers. Fees are non-refundable except where required by applicable law or at our sole discretion. Cancellation of a subscription takes effect at the end of the current billing period; you retain access to the service for the remainder of that period.

For detailed refund terms, including our 14-day money-back guarantee for new subscribers and prorated annual refund conditions, see our Refund Policy.

8. Term and Termination

8.1 Term

These Terms commence when you create an account and continue for the duration of your active subscription, renewing automatically unless cancelled.

8.2 Termination for Cause

Either party may terminate for material breach not cured within 30 days of written notice. Sightlabs may terminate immediately and without cure period for: violation of Section 4 (Acceptable Use); illegal use of the service; conduct that endangers the security or integrity of the platform or other customers; or failure to pay fees.

8.3 Termination for Convenience

You may cancel your subscription at any time through your account settings or by contacting support. Sightlabs may terminate these Terms for convenience with 30 days prior written notice.

8.4 Effect of Termination

Upon termination: your access to the service ceases; Sightlabs will delete or return your Customer Content within 90 days unless legally required to retain it; you should export any data you need before your access ends. Sightlabs will provide reasonable export functionality during the 30-day wind-down period following termination for convenience or expiry of a subscription. Sections 5.1, 10, 11, 12, 13, and 19 survive termination.

9. Modifications

We may modify these Terms at any time. For material changes, we will provide at least 30 days advance notice via email to your registered address and via in-product notification. This notice period satisfies the California CCPA 30-day change notice requirement.

If you object to a material change, you may terminate your subscription without penalty within 30 days of receiving the change notice, with a pro-rated refund of prepaid fees for the unused period. Continued use of the service after the effective date constitutes acceptance of the modified Terms.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SIGHTLABS DOES NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
• SCRAPED DATA WILL BE COMPLETE, ACCURATE, OR CURRENT (PLATFORM ACCESS CAN BE RESTRICTED WITHOUT NOTICE);
• THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS;
• ANY DEFECT WILL BE CORRECTED.

Nothing in this Section affects any statutory rights you may have as a consumer under applicable law that cannot be excluded or limited. Since the service targets business customers, most consumer protection implied warranties do not apply; however, we acknowledge that EU Directive 2011/83/EU and the UK Consumer Rights Act 2015 preserve certain non-excludable rights for consumer contracts.

11. Limitation of Liability

11.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SIGHTLABS'S AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID TO SIGHTLABS (OR, WHERE BILLING IS VIA POLAR.SH, FEES ATTRIBUTABLE TO THE SIGHTLABS SERVICE) IN THE 12 MONTHS IMMEDIATELY PRECEDING THE CLAIM.

11.2 Exclusion of Consequential Damages

NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Mandatory Carve-Outs

The limitations in Sections 11.1 and 11.2 do not apply to:

• Liability for death or personal injury caused by negligence;
• Liability for fraud or fraudulent misrepresentation;
• Liability for gross negligence or intentional misconduct;
• Sightlabs's IP indemnification obligations under Section 12.2;
• Liability arising under GDPR Article 82 or equivalent data protection law for material data protection breaches (which cannot be contractually disclaimed as to data subjects).

These carve-outs are required by the UK Unfair Contract Terms Act 1977 and EU Directive 93/13/EEC and apply regardless of any other limitation in these Terms.

12. Indemnification

12.1 Customer Indemnity

You will indemnify, defend, and hold harmless Sightlabs and its officers, directors, employees, and agents from and against any third-party claims, losses, and expenses (including reasonable legal fees) arising from: your misuse of the service; your violation of Section 4 (Acceptable Use); your violation of applicable law in connection with your use of the service; or your infringement of third-party intellectual property rights through your queries or use of results.

12.2 Sightlabs Indemnity

Sightlabs will indemnify, defend, and hold you harmless against third-party claims that the Sightlabs platform itself (excluding third-party scraped content and your Customer Content) directly infringes a patent, copyright, or trademark, provided that you notify us promptly in writing of the claim and cooperate with our defence. This indemnity is subject to the liability cap in Section 11.1 and does not extend to claims arising from third-party scraped content, modifications to the platform made by you, or use of the service in combination with products or services not supplied by us.

13. Confidentiality

“Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Each party agrees to: hold the other's Confidential Information in strict confidence using at least the same degree of care it uses for its own confidential information (not less than reasonable care); use it only as necessary to perform obligations under these Terms; and not disclose it to third parties without prior written consent.

Confidential Information includes, by way of example: your search query configurations and business intelligence derived from results; Sightlabs's pricing, product roadmap, and technical architecture shared during pre-sales.

Confidentiality obligations do not apply to information that: is or becomes publicly available through no breach of these Terms; was independently developed without reference to the other party's Confidential Information; was lawfully received from a third party without restriction; or is required to be disclosed by law or court order, provided the disclosing party gives prompt prior notice to the other party where legally permitted.

14. Data Processing

To the extent that Sightlabs processes personal data on behalf of you as a data processor (for example, personal data contained in your keyword configurations or in scraped content retrieved on your instruction), the Data Processing Addendum (“DPA”) available at /dpa is incorporated by reference into these Terms. The DPA governs the processing of personal data and prevails over any conflicting terms in these Terms with respect to such processing.

GDPR Article 28 requires a binding DPA between you (as controller) and Sightlabs (as processor) before any processing of EU/UK personal data begins. By using the service with EU/UK personal data in scope, you agree that the DPA is incorporated and binding.

For personal data that Sightlabs processes as an independent controller (including most Track B scraped data described in the Privacy Policy), our Privacy Policy governs, not this DPA reference.

15. Subprocessors

Sightlabs maintains a public list of subprocessors at /subprocessors. We will provide at least 30 days advance notice before adding a new subprocessor that will process your Customer Content. Notice will be sent to your registered email address and posted on the subprocessors page.

If you reasonably object to the addition of a new subprocessor on data protection grounds, you must notify us in writing within 30 days of receiving the notice. We will use commercially reasonable efforts to provide an alternative means of processing. If no alternative is feasible, you may terminate the affected services without penalty with a pro-rated refund of prepaid fees.

16. Beta Features

Sightlabs may offer beta, preview, or experimental features (“Beta Features”) that are not yet generally available. Beta Features are provided without warranty of any kind and may be discontinued at any time without notice. Data processed through Beta Features may not be covered by standard service level agreements or all commitments in the DPA unless stated otherwise in writing. Do not rely on Beta Features for production workflows without written confirmation of their status.

17. Export Controls

You agree to comply with all applicable export control and sanctions laws and regulations, including the US Export Administration Regulations (EAR) and OFAC sanctions programs. You represent and warrant that you are not located in, a national of, or an entity owned or controlled by the government of a country subject to US embargo or comprehensive sanctions (including Cuba, Iran, North Korea, Russia, and Syria), and that you are not listed on any US government denied-party or sanctions list.

You may not use the service to export, re-export, transfer, or provide access to software, data, or technology in violation of applicable export control or sanctions laws.

18. Force Majeure

Neither party will be liable for delay or failure to perform any obligation under these Terms to the extent such delay or failure is caused by events beyond that party's reasonable control, including natural disasters, war, government action, pandemic, cyberattacks by third parties, internet infrastructure failures, or restrictions on access to third-party platform data arising from those platforms' policy changes or legal orders. The party affected must promptly notify the other and use reasonable efforts to resume performance as soon as practicable.

19. Governing Law and Disputes

19.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Nothing in this section deprives consumers resident in the European Union, the United Kingdom, or other jurisdictions with mandatory consumer-protection law of the protection afforded to them by provisions that cannot be derogated from by agreement under the law of their habitual residence.

19.2 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt good-faith resolution by notifying the other in writing and negotiating for at least 30 days.

19.3 Arbitration

For customers primarily located in the United States: any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in English. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. To the extent permitted by applicable law, you waive any right to participate in a class action, class arbitration, or representative proceeding. Each dispute will be resolved individually.

Injunctive relief exception. Either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or breach of confidentiality obligations, without first going through arbitration.

EU customers. EU law does not permit mandatory arbitration clauses that deprive consumers of access to EU courts or supervisory authorities. This arbitration clause applies to B2B contracts and does not restrict your access to EU data protection supervisory authorities or EU courts for consumer law matters.

20. Regional Notices

20.1 California

California residents may contact the California Department of Consumer Affairs, Consumer Information Division, 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Nothing in these Terms limits your rights under California law where such limitations are prohibited.

20.2 European Union

If you are an EU consumer, you have the right to access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. EU mandatory consumer protection rights are not excluded or limited by these Terms to the extent required by Directive 2011/83/EU.

20.3 United Kingdom

UK customers retain rights under the Consumer Rights Act 2015 to the extent applicable. References to EU law in these Terms should be read, for UK customers, as references to equivalent UK legislation as retained or enacted post-Brexit.

21. Miscellaneous

• Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
• No waiver. Failure by either party to enforce any provision of these Terms is not a waiver of that provision or any other provision.
• Assignment. You may not assign these Terms or any rights or obligations under them without our prior written consent. Sightlabs may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets, with 30 days prior notice to you.
• Entire agreement. These Terms, together with the Privacy Policy, the DPA, and any applicable order form, constitute the entire agreement between the parties with respect to the service and supersede all prior agreements and understandings, whether written or oral.
• Notices. Notices to you will be sent to your registered email address. Notices to Sightlabs should be sent to legal@sightlabs.com or to our registered address.
• Relationship. The parties are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.
• Language. These Terms are made in the English language. Where a translation is provided, the English version controls in case of conflict.

22. Contact

Change History